Enterprise Management Associates (EMA), a leading IT and data management research and consulting firm, today announced it will host a research webinar titled “Automation, AI, and Analytics: Reinventing ITSM,” featuring Dennis Drogseth, vice president of research, IT megatrends, analytics, and CMDB systems at EMA, and Valerie O'Connell, research director of IT service and business management at EMA.

According to new research from EMA, automation, AI, and predictive analytics are redefining ITSM’s role in business innovation, services, and organizational reinvention. Although game changing, these advances are not free of challenge. Technological complexity, functional understanding, budget prioritization, and organizational resistance all exert a drag on adoption. EMA conducted global research with 400 executives and ITSM shareholders to provide actionable understanding of the appetite, adoption, maturity, and near-term plans for these technologies and their transformational impact on ITSM.

During the webinar, Drogseth and O’Connell will discuss the results of this research, including: 

• Current adoption patterns of automation, AI, and analytics: What is the buying process, ownership, best practices, and success rates/factors?
• Use cases: What use cases are most compelling now and in the near future? Who currently owns the budget, headcount, and processes, and how is that changing?
• ESM: What role does ESM play in adoption for both automation and AI/analytics? How extensive is ESM deployment today and how does it impact the broader organization, as well as ITSM?
• Drivers and benefits achieved: Who and what forces are driving adoption and innovation? What are the obstacles and recommendations? Is there a difference between anticipated and actual results?

The webinar is Thursday, April 11 at 1:00 p.m. Eastern. Registration is available at http://info.enterprisemanagement.com/automation-ai-analytics-reinventing-itsm-webinar-pr

About EMA 
Founded in 1996, EMA is a leading industry analyst firm that specializes in providing deep insight across the full spectrum of IT and data management technologies. EMA analysts leverage a unique combination of practical experience, insight into industry best practices and in-depth knowledge of current and planned vendor solutions to help their clients achieve their goals. Learn more about EMA research, analysis and consulting services for enterprise line of business users, IT professionals and IT vendors at http://www.enterprisemanagement.com. 

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